PUBLIC SAFETY DISPATCHER
Post Through March 15, 2021
The City of Kettering is recruiting for experienced candidates to fill current and future full-time Dispatcher vacancies in our Police/Fire Dispatch Center. This position is responsible for the effective, efficient operation of the Public Safety emergency communications equipment. Dispatchers may work independently or under general supervision. The Public Safety Dispatcher works with at least one other dispatcher during the normal shift and performs other related duties as required.
DISTINGUISHING FEATURES OF THE POSITION:
Duties include receiving incoming calls, obtaining essential data, evaluating the situation and initiating the appropriate responses. Dispatchers have a high visibility for their actions and decisions as performance is recorded. All dispatchers must be available for assignment to any shift covering the 24-hour period of operation, including holidays and weekends. Dispatcher work is stationary and requires sitting at a console for extended periods. Dispatchers must obtain a thorough operating knowledge of the Ohio Law Enforcement Automated Data Systems (LEADS) or other required computer systems, including Emergency Computer Aided Dispatch (CAD), and must be able to code messages, enter messages or inquire into the system as necessary. Public Safety Dispatchers must also perform Emergency Medical Dispatching (EMD), giving post-dispatch instructions to callers in order to aid persons needing medical assistance and as such must be proficient in EMD methods and practices and show proficiency in use of EMD practices.
Graduation from high school or its equivalent is required, or any equivalent combination of experience and training that provides the required skills, knowledge and abilities. Applicants must have a minimum of one-year continuous service as a Public Safety Dispatcher occurring within the past two years and must have successfully completed their probationary period. Candidates must have knowledge of contemporary electronic emergency communications and records equipment in the response to citizens’ calls for both emergency and non-emergency assistance. Applicants must have excellent listening and retention skills, a clear speaking voice and possess logical thought process. Applicants must have the ability to work well under pressure and have the ability to learn the operation of Kettering’s Dispatch Center. Candidates must exhibit the ability to remain calm in emergency situations, deal pleasantly with irate and emotional callers and maintain efficient operations at all times.
Candidates must be available to work hours in addition to a normal shift. Candidates may also be required to ride along in a marked patrol car with a Patrol Officer or ride in various fire apparatus with a Firefighter/Paramedic to gain familiarity with police/fire procedures and to gain knowledge of the geography of the City. Due to the nature of the work, all candidates will be required to submit to a comprehensive police background investigation, including but not limited to polygraph examinations, medical examination, drug screen and a psychological assessment prior to appointment.
Salary range is $26.43/hr. to $34.81/hr. Entry rate is contingent upon the candidate’s related experience, skills, knowledge, and abilities. Excellent benefits.
Candidates interested in this employment opportunity, should submit an Application, Resume and Cover Letter including a brief overview of relevant work experience and education, by 5:00 PM on March 15, 2021 to: Director of Human Resources, Kettering Government Center, 3600 Shroyer Rd, Kettering, OH 45429-2799, Fax: 937-296-3371 or to: email@example.com. Please visit www.ketteringoh.org for additional information.