City of Kettering: Online Registration Instructions

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Recreation Department

Refund Policy

All refunds will follow the Finance Department's bill-paying schedule and be issued by City check. There will be no cash refunds or credit card refunds.

A 25 percent charge or $5, whichever is greater (not to exceed $10), will be charged to cover processing costs to receive a check refund. A 10 percent charge or $3, whichever is greater (not to exceed $8), will be charged to cover processing costs to receive a household credit. Passes are non-refundable.

Refunds will be made in the following circumstances only provided the request does not drop enrollment below the required minimum:

	When a class is canceled or closed by the Parks, Recreation and Cultural Arts Department due to low enrollment or other circumstances. (No processing fee will apply).

	When the refund is requested at least seven (7) days in advance of the first class meeting.

	When a participant becomes ill. (You must present a doctor's statement and notify the Parks, Recreation and Cultural Arts Department BEFORE the start of class).

	When a participant moves from the area and requests a refund BEFORE the class begins.