We strive for positive experiences and excellence in everything we do.

All refunds will be made according to the following guidelines.

If you have attended one of our classes or purchased a pass and are dissatisfied, call us. We will offer a prorated refund.

If you were unable to attend a set of classes, we will try to transfer you to another section. Otherwise, we will offer a 50% household credit of the class price.

Special consideration will be given for life altering situations.

All refunds will follow the Finance Department’s bill-paying schedule and be issued by City check. There will be no cash refunds or credit card refunds.

This policy does not apply to facility rentals. See your rental contract for cancellation details.

For more information call 296-2454 or email kettprca@ketteringoh.org.