How do I find my household ID number?
Your household ID number can be found by looking at a current activity pass or customer receipt.

Your number is one- to five-digit number - excluding the last two digits and any zeros which precede the whole number. Don't use dashes or spaces.

On your customer receipt, the household ID number appears in the upper left hand corner just under the Receipt # and Payment Due Date information.

I forgot my password, can you email it to me?
If you have an email address in the system and provided answers to the security questions (mother's maiden name, favorite color), we can email your password to you. Just click the Forgot Password link on the WebTrac login screen. If you didn't enter an email address or answer the security questions, you'll have to contact us at (937) 296-2587.

I'm supposed to have a credit in my account, how can I check?
After logging in to the system, select My Account then View My Shopping. Any credit will be displayed on this screen next to the Total Activity Balance for Household. If your credit does not appear, call our offices at (937) 296-2587 for assistance or email us at krc@ketteringoh.org.

How do I use a household credit to pay for classes online?
After verifying the credit is in the system, add your classes to your shopping cart. When you proceed to the checkout, the system will automatically deduct your credit from your total bill. The remainder must be paid with a credit card. If the credit covers the total bill, no credit card information is necessary.

There was an error processing my credit card. What could be the problem?
Be sure you have selected the appropriate credit card type (Visa, MasterCard or Discover) in the drop down box. Enter your card number without any spaces or dashes. The expiration date should also be entered without any dashes or slashes. If you still have trouble, contact our offices at (937) 296-2587.

I recently moved to Kettering (or began working in Kettering), how do I update my residency status so I will receive resident rates?
According to our Fair Share Policy, we require proof of address (or employment) to receive resident rates. You may fax verification to us at (937) 296-3297 or stop in any of our facilities (Kettering Recreation Complex, CIL Senior Center or Rosewood Arts Centre) with your proof of address (or pay stub for working in Kettering) and the clerk can change your residency status.

I signed my child(ren) up for camp this past summer. How can I get a statement for tax purposes?
After logging in to the system, select My Account then Print a Childcare Statement. You will then select the Tax Year for which you are requesting the statement. Finally, click the link for the childcare statement (note: statements are printed in Adobe PDF). If you have trouble printing your statement, call our offices at (937) 296-2587 or email us at krc@ketteringoh.org.

Can I purchase or renew my pass online?
YES! You can renew your pass online at the same site for activity registration. Unfortunately, you cannot purchase a new pass online due to the need to print an ID card to be used for admittance. Try it out today!